Jennifer C Lai

Senior manager - data scientist

  • Refereed Conference Papers:


  • Signals of Expertise in Public and Enterprise Social Q&A, International AAAI Conference on Web and Social Media ICWSM 2015;
  • Making Enterprise Recorded Meetings Easy to Discover and Share, International Journal of Multimedia Data Engineering and Management, 2015;
  • Expediting expertise: supporting informal social learning in the enterprise. Intelligent User Interfaces IUI 2014;
  • Dare to Compare: Motivating Expertise Building in the Enterprise through Intelligent User Modeling Interfaces. DUBMOD at ACM International Conference on Information and Knowledge Management CIKM 2014;
  • Composite Search for Enterprise Distributed Multimedia Recorded Meetings. IEEE International Symposium on Multimedia (ISM), 2014;
  • You've got video: increasing clickthrough when sharing enterprise video with email, ACM Conference of Human-Computer Interaction CHI 2012;
  • EPIC: a multi-tiered approach to enterprise email prioritization, Intelligent User Interfaces IUI 2012;
  • How Multimedia in Enterprise Social Networks Matters to People's Performance, Multimedia and Expo Workshops (ICMEW), 2012 IEEE International Conference on, 2012;
  • Analytic trails: supporting provenance, collaboration, and reuse for visual data analysis by business users, INTERACT 2011;
  • Enterprise Blogging in a Global Context: Comparing Chinese and American Practices, ACM Computer Supported Collaborative Work CSCW 2011
  • Information at your Fingertips: Contextual IR in Enterprise Email  Intelligent User Interfaces IUI 2011;
  • Physician-driven management of patient progress notes in an intensive care unit ACM Conference of Human-Computer Interaction CHI 2010;
  • FALCON: Seamless access to meeting data from the inbox and calendar  ACM International Conference on Information and Knowledge Management CIKM 2010
  • Y. Liu, P.Y. Hsueh, J. Lai, M. Sanguin, M.A. Nussli, P. Dillenbourg:  Who is the Expert? Analyzing Gaze Data to Predict Expertise Level in Collaborative Applications  IEEE International Conference on Multimedia & Expo ICME 2009
  • L. Wilcox, J. Lu, J. Lai, S. Feiner, D. Jordan:  activeNotes: Computer-Assisted Creation of Patient Progress Notes,  CHI 09
  • Kevin Singley,  Jennifer Lai, Lei Kuang, Jung-Mu Tang,  “BlueReach: Harnessing Synchronous Chat to Support Expertise Sharing in a Large Organization”  ACM Conference of Human-Computer Interaction (CHI) 2008
  • Gary Hsieh, Jennifer C. Lai, Scott Hudson, Robert Kraut;  Using Tags to Support Near Synchronous Communication, ACM Conference of Human-Computer Interaction CHI 08
  • Singley, K., Lai, J., Kuang, L., Tang, J.M, & Grueneberg, K.  Global Expertise Sharing. In Proceedings INFORMS 2008 Operations Research and Management Science conference.   Washington, DC.
  • K. Grueneberg, A. Katriel, J. Lai, V. Griffiths-Fisher, Tripod: A Tool for Retrieval of People, Information, and Learning, presented IADIS CELDA, October 2008, Freiburg Germany
  • Jonathan Lenchner, Jennifer Lai, Laura Z Luan, William L Luken, Maja Vukovic, Kavitha Ranganathan, and Mark Brodie   Support Services: Persuading Employees and Customers to Do What is in the Community’s Best Interest in proceedings of Persuasive 2007
  • K. Grueneberg, A. Katriel, J. Lai; Reading Companion: A interactive web-based tutor for increasing literacy skills, in proceedings of Interact 2007 – Brazil
  • D. Huffaker, J. Lai; Motivating Online Expertise-Sharing for Informal Learning:  The Influence of Age and Tenure in Knowledge Organizations, proceedings of International Conference of Advanced Learning Technologies, Niigata, Japan, July 07
  • Bach, P., Lai, J. Usability and Learning in a Speech-Enabled Reading Tutor: A Field Study,  ACM Conference of Human-Computer Interaction CHI 2006
  • Sameer Patil, Jennifer Lai; Who Gets to Know What When: Configuring Privacy Permissions in an Awareness Application, Proceedings of the ACM Conference of Human-Computer Interaction CHI 2005
  • Christopher Pavlovski, Jennifer Lai, Stella Mitchell; Etiology of User Experience with Natural Language Speech;  in Proceedings of the International Conference on Spoken Language Processing, ICSLP 2004
  • James Fogarty, Scott Hudson, Jennifer Lai,  Examining the Robustness of Sensor-Based Statistical Models of Human Interruptibility; Proceedings of the ACM Conference on Human Factors in Computing Systems, CHI 2004
  • Jennifer Lai, Facilitating Mobile Communication with Multimodal Access to Email Messages on a Cell Phone,  in Proceedings of the ACM Conference on Human Factors in Computing Systems, CHI 2004
  • Jennifer Lai, Sachiko Yoshihama, Thomas Bridgman, Mark Podlaseck, Paul Chou, Danny Wong, “MyTeam: Availability Awareness through the Use of Sensor Data” in Proceedings of  10th annual IFIP TC13 International conference on HCI: Interact 2003
  •  Jennifer Lai, Kwan Lee, “Voice vs. Finger: A Comparative Study of the Use of Speech or Telephone Keypad for Navigation” in Proceedings of the International Conference on Spoken Language Processing, ICSLP 2002, September, Colorado
  • Jennifer Lai, Savitha Srinivasan (Invited)“Designed for Enablement or Disabled by Design? Choosing the Path to Effective Speech Application Design” in  Usability Evaluation and Interface Design, Smith, M., Salvendy, G, Harris, D., Koubek, R. (Editors) LEA August 2001
  • Jennifer Lai, Marisa Viveros, David Wood, Jung-Mu Tang, “Facilitating Knowledge Access and Creation in the Field” in Proceedings of KM 2001: IBM Technical Academy Conference on Knowledge Management, April 2001
  • Jennifer Lai, Karen Cheng, Omer Tsimhoni, Paul Green, “On the Road and on the Web? Comprehension of Synthetic and Human Speech while Driving”  in Conference Proceedings of Human Factors in Computing Systems ACM CHI 2001, Seattle.
  • Li Gong, Jennifer Lai, “Shall we Mix Synthetic Speech and Human Speech? The Impact on Users’ Task Performance and Attitude” in Conference Proceedings of Human Factors in Computing Systems ACM CHI 2001, Seattle.
  • Jennifer Lai, David Wood, Michael Considine “The Effect of Task Conditions on the Comprehensibility of Synthetic Speech” in Conference Proceedings of Human Factors in Computing Systems CHI 2000, The Hague.
  • Jennifer Lai, “Comprehension of Longer Messages with Synthetic Speech” in Conference Proceedings AVIOS May, 2000
  • Jennifer Lai (Invited Paper) “Using Speech Technologies for Efficient Mobile E-mail Retrieval” in Conference Proceedings of Mobile Handset UI Design, September 2000
  • Jennifer Lai, Omer Tsimhoni, Paul Green “Comprehension of Synthesized Speech while Driving and in the Lab” Proceedings of International Conference on Spoken Language Processing, ICSLP ‘2000, October, Beijing
  • Jennifer Lai, John Vergo “MedSpeak: Report Creation with Continuous Speech Recognition”, in Conference Proceedings of Conference Proceedings of Human Factors in Computing Systems ACM CHI 1997
  • Bahl, L., Balakrishnan, S., Franz, M., Gopalakrishnan, P., Lai, J., Nahamoo, D., Picheny, M., Roukos, S., Sedivy, J., “Performance of the IBM Large Vocabulary Continuous Speech Recognition System on the ARPA Wall Street Journal Task”, ICASSP 1995
  • Peter Brown, Jennifer Lai, Robert Mercer, “Aligning Sentences in Parallel Corpora” Conference Proceedings, 29th annual meeting of the Association for Computational Linguistics, ACL 1991
  • Peter Brown, Vincent dellaPietra, Peter deSouza, Jennifer Lai, Robert Mercer, “Class-based n-gram Models of Natural Language”, Proceedings of the IBM Natural Language ITL, pp. 283-298, March 1990


 Journal Articles:


  • Jennifer Lai, Stella Mitchell, Christopher Pavlovski, Examining Modality Usage in a Conversational Multimodal Application for Mobile e-Mail Access;  International Journal of Speech Recognition,  Spring 2006
  • Kwan Min Lee, Jennifer Lai;  Speech vs. Touch: A Comparative Study of the Use of Speech and DTMF Keypad for Navigation, International Journal of Human Computer Interaction IJHCI, Vol. 19, No. 3, 2005
  • James Fogarty, Jennifer Lai, and Jim Christensen,  Presence versus Availability: The Design and Evaluation of a Context-Aware Communication Client. International Journal of Human-Computer Studies Vol. 61, No. 3, September 2004, pp. 299-317
  • Leah Reeves, Jennifer Lai, Jim Larson, Sharon Oviatt, T.S. Balaji,  (Invited Paper), Guidelines for Multimodal User Interface Design, Communications of the ACM, September 2003
  • Li Gong, Jennifer Lai, “To Mix or not to Mix Synthetic Speech and Human Speech? Contrasting Impact on Objective User Performance versus Subjective Self-Perception and Attitude”, International Journal of Speech Technology, Volume 6, Number 2, April 2003
  • Jennifer Lai;  Introduction – Special Issue on Speech and HCI,  International Journal of Speech Technology, 2003
  • Jennifer Lai, Stella Mitchell, Marisa Viveros, David Wood, Kwan Lee, “Ubiquitous Access to Unified Messaging: A Study of Usability and the Limits of Pervasive Computing”,  International Journal of HCI, Special Issue on IBM and HCI, September 2002
  • Jennifer Lai, Anthony Levas, Claudio Pinhanez, Paul Chou, Marisa Viveros, “BlueSpace: Personalized Workspace through Awareness and Adaptability” International Journal of Human Computer Studies, December 2002
  • Chou, P., Gruteser, M., Lai, J., Levas, A., McFaddin, S., Pinhanez, C., et al. BlueSpace: Creating a Personalized and Context Aware Workspace. IBM Research Report, RC-22281, December, 2001.
  • Jennifer Lai (Invited) “When Computers Speak, Hear and Understand” Special Issue of Communications of the ACM: The Next 1000 Years. March 2001, Vol. 44, Number 3
  • Omer Tsimhoni, Paul Green, Jennifer Lai, “Listening to Natural and Synthesized Speech while Driving: Effects on User Performance” International Journal of Speech Technology, pp 155 – 169, June 2001, Volume 4, Number 2
  • Jennifer Lai, “What’s so Special about Speech Anyway?” Communications of the ACM, September 2000, Volume 43, Number 9
  • Peter Brown, Stephen dellaPietra, Vincent dellaPietra, Peter deSouza, Jennifer Lai, Robert Mercer, “An Estimate of the Upper Bound of the Entropy of English” Computational Linguistics, 1992, Volume 18, pp. 31- 40


 Encyclopedia Articles:

  •  Jennifer Lai, Nicole Yankelovich, Speech Interface Design, The Encyclopedia of Language and Linguistics, 2nd Edition, Elsevier, November 2005;


 Book Chapters:

  • Clare-Marie Karat, Jennifer Lai, Uyi Stewart, Nicole Yankelovich (Invited) “Speech and Language Interfaces, Applications and Technologies”. To appear in The Handbook of Human Computer Interaction, Second Edition, Sears, A., Jacko, J. (Editors) LEA 2011
  • Jennifer Lai, Nicole Yankelovich, Clare-Marie Karat (Invited), “Conversational Speech Interfaces and Technologies” ”  in The Handbook of Human Computer Interaction, Second Edition, Sears, A., Jacko, J. (Editors) LEA, 2007
  • Jennifer Lai, Nicole Yankelovich, (Invited) “Conversational Speech Interfaces”  in The Handbook of Human Computer Interaction, Sears, A., Jacko, J. (Editors) LEA, New Jersey 2002John Karat, Jennifer Lai, Catalina Danis, Catherine Wolfe, “Speech User Interface Evolution” in Human Factors and Voice Interactive Systems, Daryle Gardner-Bonneau (Editor) Kluwer Academic Publishers, Norwell, MA, 1999